Support / Legacy Warranty

Select legacy product:    
Or click here for current products
  • Lift Trampoline
  • Lift Pro Trampoline
  • Classic Trampoline
  • Thunder Summer Trampoline

Lift & Lite

Built to be our most durable trampoline in a truly affordable package, Lift & Lite were the Vuly for every family.

Buy Spare Parts
Vuly takes another leap into the future with our Thunder Summer trampoline.
10 year warranty
Frame Tubes
and Joiner Poles
5 year warranty
Springs and Jump Mat
(excluding print)
1 year warranty
Safety Net,
Net Poles and Safety Pads
3 year warranty
Safety Net, Net Poles, Safety Pads extended warranty available for $249

Classic

Classic is our most affordable trampoline ever. It's safe bouncing for every family for years to come.

Buy Spare Parts
Classic is our most affordable trampoline ever. It's safe bouncing for every family for years to come.
10 year warranty
Frame Tubes
and Joiner Poles
5 year warranty
Springs and Jump Mat
(excluding print)
1 year warranty
Safety Net,
Net Poles and Safety Pads
3 year warranty
Safety Net, Net Poles, Safety Pads extended warranty available for $249

Lift Pro & Vuly 2

Built to be our most durable trampoline in a truly affordable package, Lift Pro & Vuly 2 were the Vuly for every family.

Buy Spare Parts
Vuly takes another leap into the future with our Thunder Summer trampoline.
10 year warranty
Frame Tubes
and Joiner Poles
5 year warranty
Springs and Jump Mat
(excluding print)
1 year warranty
Safety Net,
Net Poles and Safety Pads
3 year warranty
Safety Net, Net Poles, Safety Pads extended warranty available for $249

Thunder Summer / 1.0

Vuly takes another leap into the future with Thunder Summer / 1.0 : the most advanced trampoline in the world.

Buy Spare Parts
Vuly takes another leap into the future with our Thunder Summer trampoline.
10 years warranty
Frame
(Frame Tubes and Joiner Poles).
1 year warranty
All other parts (Safety Net, Mat, Net Poles, Leaf Springs and Skirt) and purchased accessories.
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    What to remember about your warranty periods
    • They always commence from date of dispatch.
    • They do not reset or extend for any reason.
        - If you purchase a new product, it's covered by its own warranty period.
        - If you replace any parts on your product under warranty, it doesn't change the original warranty period.
           For example: If your Safety Net is replaced under warranty 9 months after purchase, you still have 3 months of warranty left on your Safety Net.
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    What your warranty covers
    • Manufacturing faults and defects.
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    What your warranty does not cover
    • Damage through normal wear and tear.
        - Including surface or non-structural rusting and UV deterioration.
    • Damage through weather conditions.
        - Including wind and rain.
    • Damage through improper installation.
    • Damage through insufficient care or maintenance.
    • Damage through inappropriate use.
        - Including commercial use and the use of non-Vuly parts.
    • Personal injury.
    • Installation.
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    What reduces your warranty cover
    • Salt water body proximity.
        - Setup within 1.6 km of the ocean reduces Vuly warranty periods by 25%.
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    See our Terms & Conditions for the full Warranty policy.
    • Click here to see the full Warranty Policy in our Terms & Conditions.

HALF-PRICE PARTS FOR LIFE

If you purchased your product with from Vuly or an Authorised Reseller, you're eligible for access to half-price replacement parts to its core components.

Register your product
Browse half-price parts

Lodge a Warranty Claim

 

To submit a warranty claim, please have ready:

  1. Details of your purchase (including date)
  2. Batch number (located on the trampoline)
  3. Clear photographic evidence of the manufacturing fault or defect (minimum 3 photographs)
 
Complete the online form

Alternatively, you can submit photographs and claim by post:

Download a postal form [PDF]