Support / Our Warranty
Thunder Pro Trampoline
Vuly takes another leap into the future with Thunder Pro: the most advanced trampoline in the world.
Frame Tubes
and Joiners
Jump Mat
(excluding print)
Safety Net, Net Poles,
Skirt and Leaf Springs
Safety Net, Net Poles, Leaf Springs, extended warranty $249
Slam Pro
Basketball Hoop
Shoot hoops like never before. Vuly Slam Pro™ is the world's most sophisticated portable basketball hoop system.
Steel components
Plastic and material components
Extended warranty $249
Vuly Beds
With modular bed systems and a convertible play area, Vuly Beds marries fun with practicality.
Bed Frame
Fabrics & Telescopic Pole
Bed Frame Extended Warranty $199
(Fabrics warranty extended to 3 years)
Quest
Monkey Bars
It's not just a monkey bar, it's a full play centre with countless configurations to get the whole family playing together.
Frame
Swings
Accessories
Extended warranty $249
Flare Trampoline
Flare infuses all the greatest Vuly features into our most affordable trampoline ever. It's safe bouncing for every family for years to come.
Frame Tubes, Joiner Poles, Springs and Jump Mat
Safety Net, Net Poles and Safety Padding
Safety Net, Net Poles and Safety Padding extended warranty $249
360 Pro Playsets
There's no outdoor play set like Vuly 360 Pro. With a customisable, premium build and distinctly Vuly design, it's made to push limits. Enjoy years of fun, with 2x thicker and 40% wider parts.
Frame
Swings
Accessories
Extended warranty $249
Lift 2 Trampoline
Built to be our most durable trampoline in a truly affordable package, Lift is the Vuly for every family.
Frame Tubes
and Joiner Poles
Springs and Jump Mat
(excluding print)
Safety Net,
Net Poles and Safety Pads
Safety Net, Net Poles, Safety Pads extended warranty $249
Thunder Trampoline
Thunder refines Vuly's distinctive design DNA to deliver an exciting and truly affordable Leaf Spring trampoline in a lighter package.
Frame Tubes
and Joiner Poles
Jump Mat
(excluding print)
Safety Net, Net Poles
and Leaf Springs
Safety Net, Net Poles, Leaf Springs, extended warranty $249
Ultra Trampoline
Ultra infuses all the greatest Vuly features into our most affordable trampoline ever - to keep your family safe.
Frame Tubes
and Joiner Poles
Springs and Jump Mat
(excluding print)
Safety Net,
Net Poles and Safety Pads
Safety Net, Net Poles, Safety Pads extended warranty $249
Vuly Accessories
Each Vuly accessory is sold with a class-leading warranty, the length of which depends on whether you purchased it or received it free as part of a promotion.
The Basketball Set, Mister, Deck, Ladder, Leveller, Skirt, Shade Cover, Wheels and Deluxe Tent are all covered under our accessory warranty.
Trampoline Shade Covers purchased on or after 15 July 2018 and Cubby House Shade Covers.
Purchased accessories - e.g. Mister, Deck, Soccer Goal, Shade Covers purchased prior to 15 July 2018 and Max/Quest Shade Covers.
HALF-PRICE PARTS FOR LIFE
If you purchased your product with from Vuly or an Authorised Reseller, you're eligible for access to half-price replacement parts to its core components.
Lodge a Warranty Claim
To submit a warranty claim, please have ready:
- Details of your purchase (including date)
- Batch number (located on the trampoline)
- Clear photographic evidence of the manufacturing fault or defect (minimum 3 photographs)